Shipping Policy

Effective Date: January 17, 2025

At JewelCrafteed, we understand how important it is for our customers to receive their orders quickly, securely, and on time. Our Shipping Policy outlines how we process, ship, and deliver products purchased from our website.

1. Shipping Methods and Delivery Times

We offer a variety of shipping methods to accommodate the needs of our customers. Shipping times may vary based on the destination and the delivery method chosen.

  • Domestic Shipping (Within the United States):

    • Standard Shipping: Estimated delivery time is 3-7 business days.
    • Expedited Shipping: Estimated delivery time is 2-3 business days.
    • Next Day Shipping: Estimated delivery time is 1 business day (available for orders placed before 12:00 PM local time).

  • International Shipping:

    • Shipping times for international orders may vary, typically ranging from 7-14 business days depending on the destination and customs processing.

We partner with trusted carriers such as USPS, FedEx, and UPS to ensure that your items arrive safely and promptly.

2. Shipping Costs

Shipping fees are calculated at checkout based on the shipping method selected and the destination of your order.

  • Free Shipping: We offer free standard shipping on orders over a certain amount (please check our website for the current threshold).
  • International Shipping Costs: International customers are responsible for any customs duties or import taxes that may apply.

You will see the exact shipping cost at checkout before you confirm your purchase.

3. Order Processing and Dispatch

  • Processing Time: Orders are processed within 1-2 business days of receiving payment. If we encounter any issues with your order, such as an unavailable item, we will notify you promptly.
  • Shipping Confirmation: Once your order has been processed and shipped, you will receive an email with tracking information, allowing you to monitor the status of your shipment.

4. Shipping Restrictions

While we strive to ship to as many destinations as possible, certain restrictions may apply based on the destination or the product being purchased.

  • Restricted Items: Some items may have shipping restrictions due to legal or logistical reasons. If this is the case, we will notify you during the checkout process and may offer alternatives or a refund.
  • International Shipping Restrictions: Certain countries may have import restrictions that prevent us from shipping specific products. Please check local regulations before placing an order.

5. Shipping Issues and Delays

Although we make every effort to ensure timely delivery, shipping delays can occur due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

  • Lost or Damaged Items: In the rare case that your order is lost or damaged during transit, please contact us within 7 days of receiving your order. We will investigate the issue and work with the carrier to resolve it.
  • Delays: If your package has been delayed, please check the tracking information for updates. If there are any significant delays, please contact us, and we will assist you in resolving the issue.

6. Returns and Exchanges

If you need to return or exchange an item, please refer to our Refund and Returns Policy. We accept returns and exchanges under the conditions outlined in that policy.

  • Return Shipping Costs: Unless the item is defective or we made an error with your order, customers are responsible for the return shipping costs.

7. Customer Support and Assistance

If you have any questions about shipping, need help tracking your order, or have concerns about the delivery process, our customer support team is available to assist you.