Sales Policy

Effective Date: January 17, 2025

At JewelCrafteed, we are dedicated to providing a smooth and secure shopping experience for our customers. Our Sales Policy outlines the terms and conditions governing the purchase of goods and services through our website, jewelcrafteed.com. By making a purchase from our website, you agree to the terms outlined in this Sales Policy.

1. Product Availability and Pricing

We strive to ensure that all products listed on JewelCrafteed are available for purchase. However, availability may vary depending on demand, stock, and other factors. In case of any discrepancies or issues with stock, we will notify you immediately.

  • Pricing: All prices listed on the website are in USD (United States Dollars) and are subject to change without notice. Prices include applicable taxes and fees unless stated otherwise.
  • Currency: The payment for items purchased on our website will be processed in USD, regardless of your location.
  • Errors in Pricing: While we make every effort to ensure accuracy, JewelCrafteed reserves the right to correct any pricing errors or discrepancies, whether caused by technical errors or human oversight. If an error is discovered after a purchase, we will notify the customer and adjust the order accordingly.

2. Order Processing

When you place an order, you will receive an order confirmation email. However, this confirmation does not signify our acceptance of your order. We reserve the right to cancel any order at our discretion, including those placed with incorrect information, fraudulently placed orders, or orders we cannot fulfill.

  • Order Acceptance: An order is only considered accepted once we have processed and dispatched your items.
  • Shipping Fees: Shipping fees are calculated at checkout based on the delivery method, destination, and order size. Please refer to our Shipping Policy for detailed shipping information.

3. Payment Methods

We accept a variety of payment methods, including:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
  • PayPal: Secure online payments through PayPal.
  • Gift Cards: We also accept JewelCrafteed gift cards, which can be redeemed at checkout.

All transactions are processed through secure payment gateways. Your payment details are not stored by JewelCrafteed, ensuring your financial information is protected.

  • Fraud Prevention: For your security, we reserve the right to perform fraud checks. If an order is flagged for suspicious activity, it may be canceled or require additional verification before shipping.

4. Sales Taxes and Duties

Sales tax is applied in accordance with applicable local, state, and national laws. The total sales tax amount is included in your final order confirmation and is based on your delivery address.

  • International Orders: International customers are responsible for any duties, taxes, or customs charges imposed by their country upon delivery.

5. Promotions and Discounts

Promotions, discounts, and special offers may be available periodically on our website. These offers are subject to specific terms and conditions, which will be clearly stated at the time of the promotion.

  • Promo Codes: Discounts may require the use of a promo code at checkout. Only one promo code can be applied per order, and some exclusions may apply.
  • Sale Items: Items purchased on sale are subject to the Refund and Returns Policy and may be excluded from other offers.

6. Customer Support and Order Assistance

We understand that customer support is essential to a great shopping experience. If you have questions regarding your order, products, or any part of the sales process, our customer service team is available to assist you.

We aim to respond to all inquiries promptly, usually within 24-48 hours.

7. Shipping and Delivery

Once your order is processed and dispatched, we will send you a tracking number. Delivery times vary based on the shipping method selected during checkout, and are subject to carrier availability.

  • Domestic Shipping: Delivery times typically range from 3-7 business days.
  • International Shipping: Delivery times for international orders may vary depending on the destination, customs clearance, and shipping method chosen.

For more details on shipping, please refer to our Shipping Policy.

8. Returns and Exchanges

If you are unsatisfied with your purchase, please refer to our Refund and Returns Policy for instructions on how to return or exchange your products. We aim to offer hassle-free returns within 30 days of receiving your order, subject to the conditions outlined in the policy.

  • Restocking Fees: Some products may be subject to a restocking fee if returned in non-original condition.
  • Non-Returnable Items: Certain items such as customized or personalized products are non-returnable unless defective.

9. Limitation of Liability

While we strive to provide high-quality products and services, JewelCrafteed is not liable for any incidental, indirect, or consequential damages resulting from the use of products purchased through our website. Our liability is limited to the price of the product purchased.

  • Warranty: Some products may come with a warranty. Specific details will be provided on the product page.

10. Governing Law and Dispute Resolution

This Sales Policy is governed by the laws of the state of New Mexico, United States. In the event of a dispute, we encourage customers to contact us directly to resolve the issue amicably. If a resolution cannot be reached, the dispute may be subject to binding arbitration in accordance with the American Arbitration Association.

11. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. All changes will be posted on our website with an updated effective date.