Refund and Returns Policy

Effective Date: January 17, 2025

At JewelCrafteed, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, we have created a comprehensive Refund and Returns Policy to assist you. Please read the following carefully.

1. Returns Eligibility

We accept returns on most products purchased directly from our website, jewelcrafteed.com, provided that the items meet the following conditions:

  • Returned within 30 Days: Returns must be initiated within 30 days of the delivery date.
  • Unused and Unworn: The item must be in new and unused condition, with no signs of wear or damage.
  • Original Packaging: Items must be returned in their original packaging with any included accessories, tags, and certificates of authenticity (if applicable).
  • Custom Orders: Customized or personalized items (including engraved or altered products) are non-returnable unless they are defective or damaged upon arrival.

2. How to Initiate a Return

To return an item, follow these steps:

  • Step 1: Contact our customer service team at info@jewelcrafteed.com or call +1 505-823-1305 within 30 days of receiving your order.
  • Step 2: Provide your order number and details about the item(s) you wish to return. Our team will confirm your return eligibility and provide you with return instructions.
  • Step 3: Ship the item back to us using the provided return shipping label or instructions. You are responsible for the return shipping cost unless the return is due to a defect or error on our part.

3. Refund Process

Once we receive your returned item and inspect its condition, we will process your refund:

  • Refund Method: Refunds will be issued to the original payment method used during the purchase. If the original payment method is unavailable (e.g., closed account), we will issue a store credit.
  • Processing Time: Please allow 7 to 10 business days for the refund to be processed after we receive your return. You will receive an email confirmation once the refund is processed.
  • Restocking Fees: In some cases, we may charge a restocking fee for returned items, especially if they are not in new condition or if the return falls outside the 30-day window. This fee will be communicated to you before processing the return.

4. Defective or Damaged Items

If you receive a defective or damaged item, we apologize for the inconvenience. Please contact us immediately at info@jewelcrafteed.com, and we will assist you with a replacement or a refund.

  • Defect Reporting: For defective items, we ask that you provide photos of the damage or defect to help us expedite the process.
  • Damaged in Transit: If your item is damaged during shipping, please contact us within 48 hours of delivery. We will investigate the issue and resolve it by offering a refund, replacement, or repair.

5. Exchanges

We do not offer direct exchanges at this time. If you would like to exchange an item, please follow our return process and place a new order for the desired product.

6. Non-Returnable Items

The following items are non-returnable:

  • Gift Cards: Gift cards are not eligible for return or refund.
  • Sale Items: Items purchased on sale or as part of a clearance event are final sale and cannot be returned.

7. Policy Changes

We may update this Refund and Returns Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page, and the effective date will be revised accordingly.

For any questions regarding returns or refunds, please contact us: